To ensure Medicare beneficiaries receive prompt assistance with their coverage needs, we are currently prioritizing phone support for individuals actively enrolling in Medicare plans, caregivers assisting with plan selection, and healthcare providers addressing patient-specific Medicare questions. For all other inquiries, we encourage you to use our self-service Medicare plan comparison tools, available 24/7 on our website. This allows our team to focus their efforts on those who need immediate, dedicated assistance while still providing you with the resources to find the information you need at your convenience.